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Customer Service in eCommerce: The Good, The Bad and The Ugly.
Businesses have adapted and evolved to incorporate customer support across multiple channels such as their eCommerce sites, phone and email, but this isn’t elevating the overall customer experience as a whole. This is where social media comes into play: meeting the consumer where they are.
Coronavirus: stay on top of market trends to help you pivot.
Consumer behaviour dramatically changed and likely will never go back to old ones because people learned new skills, acquired new habits and more.
Press release: One Day Agency offers free services for those affected by C-19.
“One Day Agency is a digital marketing agency in Manchester and London that is offering free consultancy within any discipline of digital marketing: advertising, planning, strategy, creative, content, channels, & more.”
Safeguarding eCommerce during the Outbreak.
It’s no secret that the impact of Covid-19 on business has been felt globally. Businesses and brands have had to take drastic action to keep afloat in these unprecedented times. But with some forward planning and a change in strategy, you can ensure the safeguarding of your business throughout this period.
New to WFH? We got you!
Here’s some top tips on how to keep sane during your working from home time.
Ads, creative assets & copy are the most important factor.
Creative assets are the most important factor in generating sales. In any channel, by far. And as much digital is a mensurable space, it is a space where consumers are coming to be engaged and entertained. So cutting through the clutter with a story, a good ad, is key.
Humans: predictable creatures in a digital world.
In today’s world, the effervescent and mercurial partnership between the internet and digital marketing has allowed brands and business to scale at an unprecedented speed. This, along with the ever-evolving and growing number of strategies, placements and opportunities, means the fight for a consumer’s attention, let alone a quantifiable action, is at an all-time high.
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